topic Re: DC S3700 100G SSD became 8M in Solid State Drives (NAND)

DC S3700 100G SSD became 8M

JX6 — Fri, 16 Aug 2013 15:31:23 GMT

8M nightmare once more, since X25, 320 series

Even "Secure Erase" couldn't save it

Re: DC S3700 100G SSD became 8M

Silvia_L_Intel1 — Fri, 16 Aug 2013 17:59:12 GMT

Hello Jiejie,

I would suggest you to contact our Warranty Department for a replacement of your product. The following link will show you the contact support list: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

Regards.

Re: DC S3700 100G SSD became 8M

JX6 — Fri, 16 Aug 2013 23:19:43 GMT

Thanks Sylvia,

I have gotten a replacement from your Warranty Dept.

I post this thread to let more users know " this issue " still exists, Intel needs to solve it.

Re: DC S3700 100G SSD became 8M

Silvia_L_Intel1 — Mon, 19 Aug 2013 20:06:32 GMT

Thanks for letting us know.

Re: DC S3700 100G SSD became 8M

MC6 — Wed, 21 Aug 2013 00:06:50 GMT

Jiejie,

What did you do to induce this failure? Did you just power your computer off then on? I'm considering deploying this particular drive model, but these issues are definitely concerning.

Re: DC S3700 100G SSD became 8M

KNgam1 — Wed, 21 Aug 2013 01:25:11 GMT

Hi Jiejie,

I also wonder what happened. I got a bunch of them but not yet in production. It really concerns me right now? Is it caused by unplanned downtime or normal shut down? Thanks

Re: DC S3700 100G SSD became 8M

JX6 — Wed, 21 Aug 2013 12:56:54 GMT

Hi both,

I enable Intel Rapid Start Tech Tech in windows 8, and this accident happened while my system went into "sleep mode".

Re: DC S3700 100G SSD became 8M

JX6 — Wed, 21 Aug 2013 13:02:23 GMT

Hi Sylvia and Ken,

I got a "repaired" driver instead of a "new" one from Intel China, and I am not satisfied with this replacement.

The 8M driver I sent:

The one I got

Re: DC S3700 100G SSD became 8M

KenF_Intel — Wed, 21 Aug 2013 15:53:24 GMT

Hi JieJie,

I don't think the drive you received is repaired. The sticker on the back looks like it was added by the local Customs inspectors. It was not added by Intel.

Please contact your local Customer Support center if you would like further clarification.

Re: DC S3700 100G SSD became 8M

JX6 — Wed, 21 Aug 2013 23:22:34 GMT

Hi Kford-Intel,

Thank you for your explanations.

Re: DC S3700 100G SSD became 8M

JX6 — Mon, 26 Aug 2013 05:21:01 GMT

Aug 25th 11:30 PM, the disk of replacement also died 8m.

It happened during the system go to sleep with Intel RST function enabled.

Now I can conclude that the "RST" killed both disks.

Different from S3 mode, RST will write to disk twice, the process is :

Step 1: Write to disk 1st time

Step 2: Power off

Step 3: Power on,

Step 4 Write to disk 2nd time then power off.

I set timer ''0 Minutes' in "Intel RST Manager" which means there is no delay between "Step 2" and "Step 3", and I guess this is the reason.

I have contact Intel China Center agents for 2nd replacement this morning, the SWR number is 7501239203.

Next time, I will change "Timer" from "0" minute to "1" minute to verify my conclusion while I get the 2nd replacement.

Summary of hardware info:

MB: DQ77MK 0060

OS: Windows 8 64 bit

PS: My first ssd is X25-G2 80G, it worked perfectly since Oct 2010 I bought it.

I sold it last month only for its slow seq write speed (80 Mb/s), now I begin to miss it...

Re: DC S3700 100G SSD became 8M

AX2 — Tue, 01 Oct 2013 02:44:25 GMT

Almost 1 month passed since I got the second replacement SSD, and I think it is time to make a conclusion:

Setting timer at "1 minute", 8M tragedy can be avoided , 1 min is enough.

Community Admin member please set this discussion to "Solved".