topic Re: S3500 Series 800GB w 8MB bug! in Solid State Drives (NAND)

S3500 Series 800GB w 8MB bug!

JHeds1 — Mon, 05 May 2014 14:34:44 GMT

Got a brand new SSD DC S3500 Series 800 GB disk for my Macbook Pro in february 2014.

Last night it kicked the bucket after a forced power off - from 800 GB to 8,4 MB in 1 secs.

Now, since this bug has been around since 2011, has anyone found a way to recover any data from a drive that's been hit?

Re: S3500 Series 800GB w 8MB bug!

RYang19 — Mon, 05 May 2014 18:08:35 GMT

I am encountering this issue as well.

Can you recall what state or what operation your notebook was performing before going to the 8MB state?

A secure erase can revive the drive, but data will be erased.

Re: S3500 Series 800GB w 8MB bug!

JHeds1 — Mon, 05 May 2014 19:18:02 GMT

My mac was starting up from sleep mode but before I was able to login I got the spinning beach ball for some reason. My patience ran out after about 5 minutes, I forced a power-off by pressing the pwr button for a couple of secs. At the next startup I got a folder icon with a flashing question mark...then it was all over.

Re: S3500 Series 800GB w 8MB bug!

Jose_H_Intel1 — Tue, 06 May 2014 15:08:18 GMT

You may take the Intel® SSD to a data recovery service; if you prefer, go with an Intel® Partner such as the ones listed below, this way you will make sure the warranty will not be affected.

For warranty replacements please contact your nearest http://www.intel.com/p/en_US/support/contactsupport Intel® support team.

I am truly sorry for the inconvenience.

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Re: S3500 Series 800GB w 8MB bug!

JHeds1 — Tue, 06 May 2014 17:21:00 GMT

Thanks for the links, Joe_Intel.

My main concern now is trust! My impression was that this issue was solved? I mean, It 's been two and a half yrs since it was acknowledged by Intel (on the 320 series).

Re: S3500 Series 800GB w 8MB bug!

fxor — Sun, 24 Aug 2014 21:50:14 GMT

/message/234233# 234233 S3500 Series 800GB w 8MB bug is back!

Yesterday I tried to update firmware on my DC S3500 800Gb from D2010350 to D2010370 update failed and drive is sowing 8MB.

Firmware update fails after 10% with bookable http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/18363/eng/issdfut_2.0.13.iso&Lang=eng&Dwnldid=18363 issdfut_2.0.13.iso.AND

Secure erase don't work with SSD toolbox and with "SSDProAdminTool_1.1.0_x64.exe" what should I do?

Please help.

Re: S3500 Series 800GB w 8MB bug!

fxor — Sun, 24 Aug 2014 21:50:45 GMT

/message/234233# 234233 S3500 Series 800GB w 8MB bug is back!

Yesterday I tried to update firmware on my DC S3500 800Gb from D2010350 to D2010370 update failed and drive is sowing 8MB.

Secure erase don't work with SSD toolbox and with "SSDProAdminTool_1.1.0_x64.exe" what should I do?

Please help.

Re: S3500 Series 800GB w 8MB bug!

Jose_H_Intel1 — Wed, 27 Aug 2014 22:25:07 GMT

Please try the http://www.thomas-krenn.com/en/wiki/SSD_Secure_Erase Secure Erase under Linux*. There are some utilities available online that will allow you to create a bootable Linux* drive, such as this one: http://www.pendrivelinux.com/yumi-multiboot-usb-creator/ http://www.pendrivelinux.com/yumi-multiboot-usb-creator/

Re: S3500 Series 800GB w 8MB bug!

fxor — Thu, 28 Aug 2014 01:36:53 GMT

Thank for the information .

But setting security set password command fails : Input/Output error

Any ideas?

Re: S3500 Series 800GB w 8MB bug!

Jose_H_Intel1 — Wed, 03 Sep 2014 19:13:29 GMT

So, I assume you have not yet been able to secure erase it?

Did you try setting up the Hard Drive password in the BIOS?

Re: S3500 Series 800GB w 8MB bug!

fxor — Wed, 03 Sep 2014 19:52:45 GMT

I am unable to secure erase it.

Can't set the password

Re: S3500 Series 800GB w 8MB bug!

Jose_H_Intel1 — Fri, 05 Sep 2014 18:25:42 GMT

If you are not able to remove/reset the password or secure erase the drive I believe the best option will be to contact your nearest http://www.intel.com/p/en_US/support/contactsupport Intel support team for you to request a warranty replacement.

Re: S3500 Series 800GB w 8MB bug!

fxor — Fri, 05 Sep 2014 19:45:51 GMT

I have sent SSD for warranty replacement. Warranty dept couldn't help as my SSD says Engineering Sample.

Please help

Re: S3500 Series 800GB w 8MB bug!

Jose_H_Intel1 — Tue, 09 Sep 2014 18:05:09 GMT

In this case I suggest you return it to the seller.

I am sorry for the inconvenience.

Re: S3500 Series 800GB w 8MB bug!

fxor — Thu, 11 Sep 2014 20:22:31 GMT

Seller is not helping since SSD was working and current release of firmware made it unusable.

Can you please find an alternate procedure to re-FLASH old working firmware from engineering development dept.

Re: S3500 Series 800GB w 8MB bug!

Jose_H_Intel1 — Fri, 12 Sep 2014 19:12:19 GMT

Intel engineering sample products are not meant to be sold nor made available to the general public by Intel. They are generally only loaned by Intel to Intel's Original Equipment Manufacturers (OEMs), Original Device Manufacturers (ODMs), and Independent Software Vendors (ISVs) for pre-production test and evaluation work under specific contractual terms and conditions that assure the protection of Intel's assets and confidential information. Therefore, engineering sample products are not covered under Intel warranty and are generally not supported by Intel.

Our best suggestion for you is to file a claim with the respective consumer protection agency depending on the country where the product was purchased. For instance: the http://www.bbb.org/ Better Business Bureau in North America, the online store, or the auction site policies if it was purchased that way.

Re: S3500 Series 800GB w 8MB bug!

fxor — Sat, 20 Sep 2014 18:13:59 GMT

My working SSD is damaged by Intel's official firmware release hence I am expecting support. I don't mind getting my SSD replaced by another engineering sample or whatever. I need working SSD as before Intel's official firmware update.

Re: S3500 Series 800GB w 8MB bug!

Jose_H_Intel1 — Mon, 22 Sep 2014 19:26:35 GMT

Please allow us to check for options in this case.

Re: S3500 Series 800GB w 8MB bug!

fxor — Tue, 23 Sep 2014 13:39:40 GMT

Sure.

BTW Intel already have my this SSD for Repair/ Replacement/ Analysis for a month now.

Re: S3500 Series 800GB w 8MB bug!

fxor — Thu, 09 Oct 2014 19:41:22 GMT

I am waiting for more than 2 weeks for a reply