topic Re: Updating firmware of Dell P3700 SSD using Intel toolbox? in Solid State Drives (NAND)

Updating firmware of Dell P3700 SSD using Intel toolbox?

KGrou — Tue, 08 Aug 2017 11:56:31 GMT

I've tried to do this however the software is pointing me to Dell for help, I cant seem to find the firmware for this specific drive on their website.

Re: Updating firmware of Dell P3700 SSD using Intel toolbox?

idata — Tue, 08 Aug 2017 15:36:09 GMT

Hello Kleox64,

We understand you would like to update the firmware on your Intel® SSD DC P3700 (OEM), but the Intel® Solid-State Drive Toolbox does not work for this purpose.

First, we would like to let you know that for non-generic drives our tools don't work. In this case, you should contact the computer manufacturer (Dell*) in order to get the proper tool to update the firmware.

If your SSD is not the OEM version, then the tool you need to use is https://downloadcenter.intel.com/download/26970/Intel-SSD-Data-Center-Tool Intel® Data Center Tool, this because is the only one that comes with the latest Intel version.

Then just install the CLI (command line interface) program and run it under CMD (Command prompt).

https://downloadcenter.intel.com/download/26970/Intel-SSD-Data-Center-Tool The user guide will give you instructions on how to perform the update. The command to be used (Running in CMD as administrator) is ISDCT.exe load -intelssd "x" (X being the index of the drive.).

The latest firmware update version is: 8DV101H0

Please let us know if you have any more questions.

Regards,

Nestor C

Re: Updating firmware of Dell P3700 SSD using Intel toolbox?

KGrou — Tue, 08 Aug 2017 16:41:56 GMT

I have tried the suggested solution, this is a DELL OEM drive.

Re: Updating firmware of Dell P3700 SSD using Intel toolbox?

idata — Tue, 08 Aug 2017 17:17:59 GMT

Hi Kleox64,

Thanks for the response.In your case, you may want to access https://downloadcenter.intel.com/download/24739 this link and try the firmware update downloading the IRMFUU file (Second download on the page).If this does not work, we encourage you to contact http://www.dell.com/support/home/us/en/04 Dell* support.Regards,Nestor C

Re: Updating firmware of Dell P3700 SSD using Intel toolbox?

KGrou — Wed, 09 Aug 2017 09:58:12 GMT

I will try this tonight, reading through the PDF's this looks like the correct tool to use for updating DELL OEM drives.

Will update with feedback.

Many thanks.

Re: Updating firmware of Dell P3700 SSD using Intel toolbox?

idata — Wed, 09 Aug 2017 21:55:38 GMT

Hi Kleox64,

Please keep us posted with your results as soon as you can run the firmware update. We'll be waiting for your response.Regards,Nestor C

Re: Updating firmware of Dell P3700 SSD using Intel toolbox?

KGrou — Fri, 11 Aug 2017 10:48:24 GMT

This has worked fine, many thanks.

The NVME driver is required before performing any updates.

Re: Updating firmware of Dell P3700 SSD using Intel toolbox?

idata — Fri, 11 Aug 2017 14:10:39 GMT

Hi Kleox64,

We are glad to hear that the firmware update worked fine for you. In a case of further assistance please let us know.Regards,Nestor C