topic Re: New Intel SSD 520 180GB toolbox there was a warning "Drive health is degraded..." in Solid State Drives (NAND)

New Intel SSD 520 180GB toolbox there was a warning "Drive health is degraded..."

JDeim — Tue, 02 Jul 2013 07:15:53 GMT

Hi,

I bought new Intel SSD 520 180GB (upgrade my old Intel SSD 320 120GB) and used it with motherboard GIGABYTE 567A-UD5-B3.

After clear setup windows 7 professional 64bit Intel SSD ToolBox there was a warning "Drive health is degraded. Contact your reseller or local Intel representative for assistance" as the following enclosed images.

Please help me what can I do?

Re: New Intel SSD 520 180GB toolbox there was a warning "Drive health is degraded..."

Jose_H_Intel1 — Wed, 03 Jul 2013 15:59:07 GMT

I would suggest you to make sure the Intel® SSD 520 is connected to the Intel® SATA controller chipset since the motherboard specifications indicate also a third party SATA/RAID controller.

Otherwise you may contact your local Intel(R) support team for further assistance.

http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

Re: New Intel SSD 520 180GB toolbox there was a warning "Drive health is degraded..."

JDeim — Fri, 05 Jul 2013 08:57:08 GMT

Thnak for your answer bat i'm sure the Intel® SSD 520 is connected to the Intel® SATA controller.

Re: New Intel SSD 520 180GB toolbox there was a warning "Drive health is degraded..."

Jose_H_Intel1 — Tue, 09 Jul 2013 18:08:12 GMT

We have determined this issue is specifically related to the Intel® SSD Toolbox and the drives which ISN starts with EK are not properly identified by the software. The issue is purely cosmetic since there is no problem with the drives, they will operate properly. A new version of Intel® SSD Toolbox will be released soon and include a correction of this issue.

Re: New Intel SSD 520 180GB toolbox there was a warning "Drive health is degraded..."

JDeim — Wed, 10 Jul 2013 15:31:42 GMT

I think this answer is satisfactory for me.

I'll check my drive again with the next version of the intel SSD toolbox.Thank you very much for the help.

Re: New Intel SSD 520 180GB toolbox there was a warning "Drive health is degraded..."

Jose_H_Intel1 — Wed, 17 Jul 2013 19:57:57 GMT

The Intel® SSD Toolbox 3.1.6 is now available https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18455 here.

You may also want to check the thread below and provide your results about the incorrect drive health issue.

/thread/43139 http://communities.intel.com/thread/43139

Re: New Intel SSD 520 180GB toolbox there was a warning "Drive health is degraded..."

JDeim — Mon, 22 Jul 2013 06:49:29 GMT

I check my drive again with the next version of the Intel® SSD Toolbox 3.1.6 and result about the drive health is well.

Thank you for the help.