topic Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD in Solid State Drives (NAND)

eDrive enable doesn't work properly for Intel PRO 6000p SSD

MHayn1 — Fri, 28 Jul 2017 22:07:35 GMT

I have an Intel 6000p 512GB drive. Originally, when I tried to enable eDrive, it appeared to work. But after I rebooted, the drive now shows:

I have updated the firmware to the latest, and it is a retail drive (not OEM). I get a similar result from PSID revert or secure erase. It seems like the drive is stuck in some half-way state. When I enable bitlocker in the OS, it uses software encryption.

Is there any way to get teh drive to support eDrive?

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

idata — Mon, 31 Jul 2017 17:02:49 GMT

Hello MikeH2,

We noticed that you're using the 32-bit Intel® SSD Pro Administrator Tool version 2.0.0.

Could you please download and try using the latest release of this tool? Make sure to match your operating system architecture:

- https://downloadcenter.intel.com/download/26625/Intel-SSD-Pro-Administrator-Tool?v=t Intel® Solid State Drive Pro Administrator Tool Version: 2.0.1

This release includes an updated list of Intel® SSD Pro 6000p Series model strings that are supported by the eDrive* enable feature, which may help resolve your problem.

You may also want to make sure that you're using the latest firmware version available for this model. To update the firmware of your SSD you may use the https://downloadcenter.intel.com/download/26837?v=t Intel® SSD Toolbox, or the bootable https://downloadcenter.intel.com/download/26491?v=t Intel® SSD Firmware Update Tool.

Please let us know if this helps.

Best regards,

Carlos A.

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

MHayn1 — Mon, 31 Jul 2017 17:46:36 GMT

When I use that version, I get:

Which doesn't seem to be any better

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

idata — Mon, 31 Jul 2017 21:41:24 GMT

Hello MikeH2,

That's certainly not what we hoped for. Have you already confirmed that you're using the latest firmware for your SSD?Additionally, could you share a picture of your drive's label? Let us know if you would like us to send you a direct email for this.Best regards,Carlos A.

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

MHayn1 — Mon, 31 Jul 2017 23:35:41 GMT

I ran the firmware update tool on Friday, and it said that I successfully updated it to the latest version.

The best image we have of it is:

We were just trying to photograph the PSID code, so it is just a partial of the other info.

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

idata — Tue, 01 Aug 2017 00:02:11 GMT

Hello MikeH2,

Thank you for the picture. It should have enough of the model number and SA for our purposes. Please bear with us while we look into this matter.I'll post back if we need something more information or have new troubleshooting suggestions. Best regards,Carlos A.

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

idata — Tue, 01 Aug 2017 22:27:21 GMT

Hello MikeH2,

We would like the following information:1. Is it possible for you to perform a clean installation of the operating system, and try again?2. Could you please run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility, and share the report with us?To enable attachments, you'll need to use the advanced editor (top right) while replying.Best regards,Carlos A.

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

MHayn1 — Tue, 01 Aug 2017 23:54:45 GMT

I have been using a fresh install of the OS. This is a new computer we're trying to bring up with the SSD as its drive.

Please find the SSU report file attached.

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

idata — Wed, 02 Aug 2017 00:09:38 GMT

Hello MikeH2,

Quick question while we look into this:- Is your Intel® SSD Pro 6000p Series connected via PCIe* adapter or directly to your board?It's helpful to ask all the questions possible before engaging our additional resources.Best regards,Carlos A.

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

MHayn1 — Wed, 02 Aug 2017 00:19:23 GMT

It is connected directly to the motherboard's M.2 connector

Re: eDrive enable doesn't work properly for Intel PRO 6000p SSD

idata — Thu, 03 Aug 2017 00:11:12 GMT

Hello MikeH2,

Looking at the documentation for the SSD Pro Administrator Tool, it seems that your operating system version may be the issue:- http://Intel Solid-State Drive Pro Administrator Tool User Guide Intel Solid-State Drive Pro Administrator Tool User Guide (Page 7).Based on this, it's possible that the tool is running due to the similarities between Windows Server* 2012 and Windows* 8.1. At the same time, it can also explain why you're unable to perform many of the commands successfully.Would it be possible for you to test this drive on a supported operating system?Best regards,Carlos A.