topic Re: TOOLBOX 3.1.5 - Bugged SMART Details in Solid State Drives (NAND)

TOOLBOX 3.1.5 - Bugged SMART Details

AGal — Sat, 22 Jun 2013 19:10:45 GMT

Hello, i have the 330 128GB, before installing the 3.1.5 ssd tool box the SMART details was alright,

but after upgrading to the latest version 3.1.5 i see bugged data, i have uploaded screen shot of the problem

thanks, Adi.

Re: TOOLBOX 3.1.5 - Bugged SMART Details

RCram — Sun, 23 Jun 2013 13:18:16 GMT

Same issue on the 520 180GB when viewing the Smart Details being in hex instead of numeric values for various items like hours powered on, etc.

Re: TOOLBOX 3.1.5 - Bugged SMART Details

AGal — Sun, 23 Jun 2013 15:19:38 GMT

Is this issue caused after you upgrated to 3.1.5 toolbox ?

if it is, maybe its a software bug in this version of toolbox

Re: TOOLBOX 3.1.5 - Bugged SMART Details

idata — Mon, 24 Jun 2013 05:23:58 GMT

Same behavior with my 520's. Of course this is something the software is doing, but it's possible it was a conscious decision by the programmers, or a mistake too. Non-Intel SSDs have their raw SMART data displayed in hexadecimal too.

A few of the SMART values were never displayed in a format that made sense to the the user, like power on hours count. The power cycle and unsafe shutdown counts are simple to translate to decimal and seem to be reasonable values, in the OP they are 274 and 269 respectively in decimal.

Raw data in most cases must be translated into a user friendly value, as I imagine the total LBAs read and written values are. If so, they really aren't raw data values, are they? Not that it matters to me, SMART data reporting has always been a non-standardized mess. 0x0 still means zero in decimal, and the Windows calculator in Programmer mode can easily change hex values to decimal.

Re: TOOLBOX 3.1.5 - Bugged SMART Details

Jose_H_Intel1 — Mon, 24 Jun 2013 23:11:58 GMT

We are currently investigating about this.

Thank you for reporting.

Re: TOOLBOX 3.1.5 - Bugged SMART Details

AGal — Sat, 29 Jun 2013 20:21:56 GMT

Thank you for the response Joe, waiting for conclusions,

Adi.

Re: TOOLBOX 3.1.5 - Bugged SMART Details

ASova — Wed, 03 Jul 2013 12:20:25 GMT

Here too, Intel SSD 520, 60GB, brand new, first PC connect, shows bad Drive Health:

Tested on 2 of these drives - same results.

This same Drive Health warning was in 3.1.2 too for 520 60GB. And realocated sector count is zero.

Drive health of the other Intel SSD shown there (X25-M 80GB) is full Good after few years, 7TB writes and 4 realocated sector count.

Toolbox 3.1.2 showed "SMART detils" values ok (realocated sector count: 4) but 3.1.5 in HEX (realocated sector count: 0x4).