topic Re: Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." } in Solid State Drives (NAND)

Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

ytian7 — Mon, 10 Jul 2017 04:49:02 GMT

Intel SSD DC P4500 set MaximumLBA Error:

isdct set -o json -intelssd 0 MaximumLBA=50%

{

"Error_Type":3,

"Error_Description":"Error: NVMe command reported a problem."

}

Re: Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

idata — Mon, 10 Jul 2017 20:14:15 GMT

Hello Yitian,

We understand you would like to set the maximum LBA to 50%, but you keep getting an error using our Intel® Solid-State Drive Data Center.We would like to know what is the operating system you have installed?If you have Windows*, please make sure you are using the latest NVMe* driver, https://downloadcenter.intel.com/download/26833/NVMe-Drivers-for-Intel-SSDs download it here.Based on the user guide, the command you need to type is isdct.exe set -intelssd X MaximumLBA=50% (Where "X" is the index of your SSD). https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_User_Guide.pdf Here is the manual in case you need it. Page 65Please let us know if this worked, so we can further assist you.Regards,Nestor C

Re: Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

ytian7 — Tue, 11 Jul 2017 02:14:34 GMT

Os -- CentOS Linux release 7.2.1511 (Core), kernel: 3.10.0-327.el7.x86_64

isdct version： 3.0.4.400

Intel SSD DC P4500 Series PHLF707500414P0DGN Firmware： QDV10119

Re: Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

idata — Tue, 11 Jul 2017 20:27:44 GMT

Hello Yitian,

Thanks for confirming the information.We noticed that the Intel® Data Center Tool version you are using is not the latest one, could you please uninstall it and install the latest one? https://downloadcenter.intel.com/download/26926/Intel-SSD-Data-Center-Tool Here is the link to the latest version: 3.0.5.Once you have that version (That includes the support for the Intel® SSD DC P4500), please test the command and let us know the outcome. Here is the command again: isdct.exe set -intelssd X MaximumLBA=50% (Where "X" is the index of your SSD).We'll be waiting for your response.Regards,Nestor C

Re: Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

ytian7 — Wed, 12 Jul 2017 03:32:50 GMT

Hi,

I have tested the command using the Intel® Data Center Tool, which of the latest version is 3.0.5, and it is workable. But there is a new problem:

First, the disk specifications are as follows:

Intel SSD DC P4500 Series PHLF707500404P0DGN: 4TB

{

"Bootloader":"0031",

"DevicePath":"/dev/nvme0n1",

"DeviceStatus":"Healthy",

"Firmware":"QDV10119",

"FirmwareUpdateAvailable":"The selected Intel SSD contains current firmware as of this tool release.",

"Index":0,

"ModelNumber":"INTEL SSDPEDKX040T7",

"ProductFamily":"Intel SSD DC P4500 Series",

"SerialNumber":"PHLF707500414P0DGN"

}

Secondly, the operation is as follows :

1) isdct delete -o json -intelssd 0

2) isdct set -o json -intelssd 0 MaximumLBA=50%,

the result is success. But Viewing disk capacity by fdisk, it shows 1TB.(??? it should be 2TB, because the 50 percent of the disk is 2TB.)

3) isdct delete -o json -intelssd 0

4) isdct set -o json -intelssd 0 MaximumLBA=native,

the result is success. But Viewing disk capacity by fdisk, it shows 2TB.(??? it should be 4TB, because the capacity of the disk is 4TB.)

Re: Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

idata — Wed, 12 Jul 2017 21:33:16 GMT

Hello Yitian,

We would like you to please let us know if you can try the following scenarios:

Test in a Windows* Environment with our Intel® NVMe* drivers (3.0.0.1013). If possible, please share SMART logs from that environment.
Test Intel® Data Center Tool in a Linux* validated operating systems as per the download page:
- Red Hat Enterprise Linux 7.0*
- Red Hat Enterprise Linux 6.6*
- Red Hat Enterprise Linux 6.5*
- SUSE Linux Enterprise Server 11 SP3*
Could you please try to set the maximumLBA using the fourth option from the user's guide? (xGB instead of %).

We'll be waiting for your response.

Regards,

Nestor C

Re: Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

idata — Wed, 19 Jul 2017 14:57:12 GMT

Hello Yitian,

We would like to know if you read our previous post and if you could share results. We'll be waiting for your response.Regards,Nestor C

Re: Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

ytian7 — Thu, 20 Jul 2017 04:25:40 GMT

hi,

I am sorry to have forgotten to give you an answer. Becasu the disks are being used by others, I can't test them now as you say.

When there is a result, I will give you the reply immediately.

Re: Intel SSD DC P4500 set MaximumLBA Error: isdct set -o json -intelssd 0 MaximumLBA=50% { "Error_Type":3, "Error_Description":"Error: NVMe command reported a problem." }

idata — Thu, 20 Jul 2017 20:17:20 GMT

Hello Yitian,

Thanks for the reply. We'll be waiting for your response here so we can continue with the support.Regards,Nestor C