topic Re: Embedded SSD6 not getting recognised on warm boot. in Solid State Drives (NAND)

Embedded SSD6 not getting recognised on warm boot.

msing16 — Tue, 27 Jun 2017 23:22:46 GMT

I have a recentely got a new intel/ embedded SSD6 M.2 device. I hook it into my development linux board it shows up and I can see it /dev/block/nvme0n1.

However, after I do reboot it is no longer seen. If i do reboot once more it appears again. I am suspecting something is going wrong doing shutdown (nvme_shutdown).

Any pointers for debugging?

PS: I am on 3.18 kernel and Samsung V-nand SSD 950 PRO M.2 doesn't have this issue.

cheers,

mohit

Re: Embedded SSD6 not getting recognised on warm boot.

idata — Wed, 28 Jun 2017 21:10:45 GMT

Hello Mohit,

We understand you're experiencing recognition issues with your Intel SSD 600p Series.

Please keep in mind that at this time, Linux* OS is not supported on this particular model: https://www.intel.com/content/www/us/en/support/memory-and-storage/000022378.html Frequently Asked Questions for Intel® SSD 600p/Pro 6000p Series

We can recommend making sure that your drive is using the latest firmware, version 121C:

- https://downloadcenter.intel.com/download/26491/Intel-SSD-Firmware-Update-Tool?v=t Intel® Firmware Update Tool.

The latest firmware for this drive does include a fix to improve link initializations, which may help with this particular problem.

Best regards,

Carlos A.

Re: Embedded SSD6 not getting recognised on warm boot.

msing16 — Wed, 28 Jun 2017 21:15:32 GMT

Hi Carlos,

Thanks for the reply. Did you mean that Linux kernel doesn't support Intel SSD Embedded 6 at the moment?

If so then how upgrading firmware will fix it?

cheers,

mohit

Re: Embedded SSD6 not getting recognised on warm boot.

idata — Wed, 28 Jun 2017 21:47:46 GMT

Hello Mohit,

Linux supports the 6 Series drives using the inbox driver, but not perfectly (some users have reported issues). From our end it's not supported yet, but we're working towards full validation. Our latest firmware for this drive does include some fixes for the issues we've been made aware of, but we can't guarantee it will work flawlessly.Best regards,Carlos A.

Re: Embedded SSD6 not getting recognised on warm boot.

idata — Wed, 05 Jul 2017 18:15:23 GMT

Hello Mohit,

We haven't heard back from you in a while. Did the firmware update help?Best regards,Carlos A.

Re: Embedded SSD6 not getting recognised on warm boot.

msing16 — Wed, 05 Jul 2017 18:32:07 GMT

Hi Carlos,

I am yet to try that, will let you know once I am done.

Thanks, for checking-in.

cheers,

mohit

Re: Embedded SSD6 not getting recognised on warm boot.

idata — Wed, 05 Jul 2017 22:26:46 GMT

Hello Mohit,

We look forward to finding out if it helps.Best regards,Carlos A.