topic Re: Intel SSD DC S3510 Series in "logical disable state" in Solid State Drives (NAND)

Intel SSD DC S3510 Series in "logical disable state"

kthom5 — Fri, 26 May 2017 03:50:42 GMT

Based on some other questions I think this error implies a catastrophic error and requires a drive replacement

Please advice.

Pasting some details from isdct output

ErrorString : *ASSERT_14C 34

Firmware : G2010140

ModelNumber : INTEL SSDSC2BB016T6

PhyConfig : Selected drive is in a disable logical state.

PhySpeed : Selected drive is in a disable logical state.

Re: Intel SSD DC S3510 Series in "logical disable state"

idata — Fri, 26 May 2017 14:34:35 GMT

Hello Kthommandra,

We understand that your SSD is reporting a logical disable state error and as you mentioned, this could mean this is a catastrophic failure on the drive.One thing we noticed from the screenshot attached is that the firmware on the drive is out of date; The latest version for this drive is G2010150, you could try it using the https://downloadcenter.intel.com/download/26749/Intel-SSD-Data-Center-Tool Intel® SSD Data Center Tool, if this does not work, we encourage you to please get in contact with our http://www.intel.com/content/www/us/en/support/contact-support.html support department.Please let us know the outcome.Regards,Nestor C

Re: Intel SSD DC S3510 Series in "logical disable state"

kthom5 — Fri, 26 May 2017 15:55:52 GMT

It doesn't allow updating the FW when it is in this state.

Re: Intel SSD DC S3510 Series in "logical disable state"

kthom5 — Fri, 26 May 2017 16:22:09 GMT

I was able to collect AssertLog and EventLog from this drive.

I understand that drive needs to be replaced bur does collecting these logs help your support department explain the failure ?

Re: Intel SSD DC S3510 Series in "logical disable state"

idata — Mon, 29 May 2017 20:22:40 GMT

Hello Kthommandra,

Actually yes, when contacting them please share the logs you have and they will further assist you with both requests.Regards,Nestor C