topic Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update. in Archive

Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Wed, 24 Aug 2011 12:19:25 GMT

Had my 320 ssd for a month, all going well till a usb device BSOD my win7, rebooted to find my disk at 8mb. Waited for firmware update last wednesday as lots of forum discussion. Did Secure erase and firmware update to v1.9 and restored partition on friday. Today usb BSOD again (visual studio blow up, im a software developer) and rebooted to find the drive again 8mb. Anyone else had this problem, looks to me like the firmware update did not fix this type of issue.

Greg.

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Wed, 24 Aug 2011 17:01:43 GMT

Greg, would you be able to provide any additional details?

Would you happen to have the BSOD error code?

Was it a soft reboot (system reboot by itself after BSOD memory dump) or was it a hard reboot (you hit a switch)?

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Tue, 30 Aug 2011 17:03:30 GMT

Sort of. I had mine brick on me for the first time AFTER applying the firmware update.

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Sun, 04 Sep 2011 09:50:30 GMT

Only after update

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Sun, 04 Sep 2011 11:08:56 GMT

Can somebody from Intel please comment on the importance (if any) of FIRST making the ssd powerless for 30-60sec, right after the flashing of the new firmware, BEFORE using it again.

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Sat, 10 Sep 2011 09:17:00 GMT

I did. And I got it first time after flashing it to v1.92.

Firmware Version 4PC10362

Brand new (just one week) intel 320 / 120GB - SSDSA2CW120G3

On my sony vaio laptop.

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Sat, 10 Sep 2011 10:33:32 GMT

SongV,

Would you be able to provide any additional details about the circumstances leading to the "8MB bug" AFTER the update to firmware level 1.9.2?

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Sat, 10 Sep 2011 12:53:19 GMT

I bought this intel SSD one week ago. Before I flashed its firmware to 4PC10362, it worked well. Yesterday, I just turned on my sony laptop and tried to launch Chrome browser. But the computer prompted me the browser had been damaged. And then the computer froze , as well as Hard Disk LED kept on. I tried to Ctrl + Alt + Del. But then screen became to black and system prompted me to reboot or shut down. I cold shut down the computer. when I turned on the computer again, the SSD capacity became to 8M!

Sony laptop VPCEA200C. Windows 7 64 bit. Intel SSD 320 Series 120GB.

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

ZStan — Sun, 11 Sep 2011 11:57:42 GMT

I am not a expert, but for me it looks like any SSD hw or firmware failure manifest as 8MB problem, so that might be only broken SSD we see after firmware update which would fail due hw

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Thu, 22 Sep 2011 02:56:07 GMT

Since I had the pleasure of a bricked SSD today after updating the firmware about a month ago I can provide some information.

>Would you happen to have the BSOD error code?

0x00000 or 00000x0 something very similar to that - I'm about 85% sure that the error code contained just zeros an one x.

>Was it a soft reboot (system reboot by itself after BSOD memory dump) or was it a hard reboot (you hit a switch)?

Soft reboot, I read the memory is being dumped line, and then the reboot countdown started and the system rebooted.

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Mon, 26 Sep 2011 23:26:25 GMT

Hello.

Today I was working and suddenly got BSoD on my SSDSA2CW300G3 with firmware 4PC10362. BSoD was telling me, that memory minidump has failed (I guess, disk was already dead at that minute). After booting from other media, disk had 8 MB and Serial Number: BAD_CTX 00000159. I did Secure Erase, and all my data has gone, for sure.

Dear Intel, what else should I do to prevent repetition of this issue in future and to prevent further data losts?

Thank you.

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

AKouf — Tue, 27 Sep 2011 10:13:14 GMT

Hi vanav...

Which program indicated your serial number? (BAD_CTX 00000159) Intel Toolbox?

It seems now clearly to me that every ssd failure results to 8mb capacity but with different serial numbers!

This is a bit relaxing cause 8mb must be any hw failure or any firmware bug which has nothing to do with the firmware 0362 which fixes specifically the BAD_CTX 0000013x error due to unsafe power (as Intel say).

Did you confirm the serial number with other programs as well? THX & sry for the english

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Tue, 27 Sep 2011 11:25:57 GMT

I've read serial number with Intel SSD Toolbox → View Drive Information → Export [to CSV].

You're right, last firmware update fixes only "BAD_CTX 0000013x", and I got no power loss.

But this issue looks very similar, in all cases we got:

1) size is 8 MB (Total Number of user addressable sectors: 00004000, Maximum User 48-Bit LBA: 0000000000004000),

2) S.M.A.R.T. is disabled,

3) Serial Number: BAD_CTX 00000xxx,

4) disk is fully operational after Secure Erase.

Looks like good hardware and bug in firmware.

Other codes, possibly related: /message/122329 BAD_CTX 00000166 bug, /message/138322 BAD_CTX 0000012D bug (was restored to working condition by Secure Erase).

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Tue, 27 Sep 2011 16:04:22 GMT

It is very annoying that Intel does NOT comment on the expectation that firmware 4PC10362 ONLY solves the BAD_CTX0000013X error and that all other BAD_CTX000001xx errors, which are recoverable by a 'Secure Erase', are NOT related and should be seen as different firmware issues/bugs!

This Intel 320 SSD series (shipped April 2011!) declines more and more to a product, not to be recommended to anyone!

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Thu, 29 Sep 2011 22:03:10 GMT

test

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Thu, 29 Sep 2011 22:03:42 GMT

WARNING : Mine has just bricked again - 8MB. This time BIOS has issues recognizing it on boot. I used the replacement drive from Intel for about 6 weeks after applying the firmware update and now it is toast again.

600Gig 320 SSD

Running on Dell M6500 laptop using Dell docking station Win7 64 bit.

The failure might occur when the laptop goes to Sleep or wake from sleep, I think, I have hibernate disabled.

Intel - do you need any more info on this from me to help. I will report tomorrow....

John Rose

212-999-6566

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

JNyma — Wed, 05 Oct 2011 07:47:00 GMT

Decided to post here, as I had my second failure. This time it happened after firmware update (current FW 4PC10362) and few weeks of use. In the middle of operation, computer froze and HDD light was constantly on. After reset I got 8MB drive with serial BAD_CXT 13F. So not 13x, but close...

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Wed, 05 Oct 2011 12:39:00 GMT

Mine had froze up the system. Then on forced reboot Windows started coming up normally, then I saw a brief bluescreen.

Intel - any input here? Looks like another bricking scenario for these drives - I purchased this drive for it's reliability - $1200+

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

DSilv11 — Wed, 05 Oct 2011 18:56:44 GMT

Have you contacted the Intel Support team (http://www.intel.com/support/feedback.htm?group=ssd http://www.intel.com/support/feedback.htm?group=ssd) or just POSTing here on the users forum?

Re: Anyone else had a repeat 8mb brick on 320 ssd AFTER firmware update.

idata — Wed, 05 Oct 2011 23:49:46 GMT

I already did it. They just told me that:

Thank you for contacting Intel Customer Support.

Please install the SSD as a secondary drive and perform Secure Erase to clear the SSD. The Secure Erase function is included in Intel SSD Toolbox and is available for download here:

http://www.intel.com/support/go/ssdtoolbox www.intel.com/support/go/ssdtoolbox

Please refer to the user guide for the procedure in performing Secure Erase.

http://downloadmirror.intel.com/18455/eng/Intel_SSD_Toolbox_User_Guide_2.0.pdf http://downloadmirror.intel.com/18455/eng/Intel_SSD_Toolbox_User_Guide_2.0.pdf

That's it.