topic Re: Unable to install Toolbox V1.2 in Archive

Unable to install Toolbox V1.2

idata — Tue, 29 Dec 2009 03:42:39 GMT

Hi all,

I have just successfully updated my SSD to 02HD, thanks to the valuable advice by Mr Wolf.

However, when I tried to install the toolbox, which I think is the step to follow the update, I received the following error messages:

Can anyone help? TIA!

System Information obtained from Intel(R) Matrix Storage Console

OS Name: Microsoft Windows XP Professional

OS Version: 5.1.2600 Service Pack 3 Build 2600

System Name: PORTEGER500

System Manufacturer: TOSHIBA

System Model: Portable PC

Processor: Intel(R) Core(TM)2 CPU U7600 @ 1.20GHz

BIOS Version/Date: TOSHIBA Version 1.60, 03/04/2008

Language: ENU

Serial ATA Information

Intel Serial ATA Controller: Intel(R) 82801GBM SATA AHCI Controller

Number of Serial ATA ports: 1

Driver Version: 7.5.0.1017

Serial ATA Plug-In Version: 7.5.0.1017

Language Resource Version of the Serial ATA Plug-In: 7.5.0.1017

ISDI Library Version: 7.5.0.1017

Hard Drive 0

Status: Normal

Device Port: 0

Device Port Location: Internal

Current Serial ATA Transfer Mode: Generation 1

Model: INTEL SSDSA2M080G2GC

Serial Number: CVPO9355009N080BGN

Firmware: 2CV102HD

Native Command Queuing Support: Yes

Size: 74.5 GB

Re: Unable to install Toolbox V1.2

idata — Tue, 29 Dec 2009 04:41:17 GMT

The path intel tries to create is "Intel® Solid-State Drive Toolbox", the problem is the "®" caracter, looks like the code to this caracter is invalid in the path for your language/ISO code. My guess is that In you language the char code represents another char that is invalid in path.

I dont know if this helps, but you could try to goto control pannel in region and language and at least try to change the "Language for non-Unicode programs " to english so see if it works...or try to change your language/iso code...You could also try to see if intel has a local chinese site with a localised version of the software....

Re: Unable to install Toolbox V1.2

idata — Tue, 29 Dec 2009 04:51:25 GMT

Mr Wolf,

As usual, many thanks for your great advice. However, although I have Chinese and Japanese programs on my system, my OS is set to English. So is the non-unicode setting. I don't know how to change the ISO code though.

Re: Unable to install Toolbox V1.2

idata — Tue, 29 Dec 2009 05:12:41 GMT

When you install the toolbox you have the option to change the installation path.

At some point it asks for the instalation folder:

"C:\Program Files\Intel\Intel® Solid-State Drive Toolbox\"

If you can make to this point in instalation, just delete the "®" character from the instalation folder name.

Re: Unable to install Toolbox V1.2

idata — Tue, 29 Dec 2009 05:18:32 GMT

Hi Mr Wolf,

Thank you for your reply. But no, I did not get to that stage. The above screenshots were the first two responses from the installation program after it was clicked.

Re: Unable to install Toolbox V1.2

idata — Tue, 29 Dec 2009 06:12:32 GMT

I also tried downloading and installing the installer from Intel's China website, but no luck. FYI.

Re: Unable to install Toolbox V1.2

idata — Tue, 29 Dec 2009 06:17:13 GMT

Try this I have windows 7 but could be the same in xp:

1. Open a command prompt (with administration rights just in case you need them to do the install)

2. goto to the directory where "Intel SSD Toolbox - v1.2.0.000.msi" is.

3. execute this command (copy/past it to command prompt):

msiexec /i "Intel SSD Toolbox - v1.2.0.000.msi" TARGETDIR="C:\Program Files\Intel\Intel Solid-State Drive Toolbox\"

This changes the install directory....it works here in win7, try to see if it works in your system.

Re: Unable to install Toolbox V1.2

idata — Tue, 29 Dec 2009 06:29:12 GMT

Hi Mr Wolf,

Thank you. It works! I will do a comparison of before and after optimization and report back.

Cheers!